REFUND & RETURN POLICY
Business Name: Vdryfruit
Website: https://vdryfruit.shop/
Last Updated: 11 November 2026
At Vdryfruit, we aim to ensure that customers receive the products they order in satisfactory condition. This Refund & Return Policy explains how customers can report damaged, defective or incorrect products and request a return, replacement or refund.
1. Eligible Return and Replacement Requests
Customers may contact Vdryfruit if they receive:
A damaged product.
An incorrect product.
A product that is different from the item ordered.
A product with a genuine quality or packaging issue.
All requests are subject to review and verification by our customer support team.
2. Complaint Reporting Period
Customers must report any damaged, defective or incorrect product within 72 hours of delivery.
To help us review the complaint, customers should provide:
Order number.
Customer name and registered mobile number.
Description of the issue.
Clear photographs of the product and packaging, where applicable.
Requests received after the specified period may be subject to further review, taking into account applicable consumer protection rights.
3. Return Eligibility and Process
Return requests will be reviewed based on the condition of the product and the reason for the request.
For a return request:
The product should be retained in its original packaging, where possible.
Relevant photographs or supporting information may be requested.
Customers should contact our support team before sending any product back.
Returns must be reviewed and approved by Vdryfruit before the product is shipped back.
Products returned without prior approval may not be accepted.
4. Replacement Policy
Where a complaint is verified and a replacement is considered appropriate, Vdryfruit may arrange a replacement, subject to product availability and the nature of the issue.
If the same product is unavailable, our customer support team will communicate the available resolution to the customer.
5. Refund Policy
If a refund is approved after reviewing a customer's request, the applicable refund amount and processing details will be communicated to the customer.
Approved refunds will be initiated within 5–7 business days.
Refunds will generally be processed through the original payment method, where supported by the payment provider.
For Cash on Delivery (COD) orders, if COD is available for the order, the customer may be asked to provide appropriate bank or payment details for an approved refund.
The time taken for the amount to appear in the customer's account may vary depending on the bank, payment method and payment service provider.
6. Non-Returnable Situations
Return or refund requests may not be accepted in situations such as:
A change of mind after receiving the product.
Incorrect or incomplete delivery information provided by the customer.
Issues caused by improper storage or handling after delivery.
Products returned without contacting customer support or obtaining return approval.
This section does not limit any rights or remedies available to customers under applicable consumer protection laws.
7. Order Cancellation
Customers wishing to cancel an order should contact our customer support team as soon as possible.
Cancellation requests received before dispatch will be reviewed and processed where possible.
Customers may also request cancellation after dispatch. Vdryfruit will try to coordinate with the courier to stop delivery or arrange a return-to-origin, depending on the shipment status and courier procedures.
Cancellation after dispatch cannot be guaranteed.
For COD orders, where COD is available for the order, customers may also request cancellation after dispatch, subject to shipment status and courier coordination.
For further details, please refer to our Order Cancellation Policy.
8. Contact Us
For return, replacement or refund assistance, please contact us:
Business Name: Vdryfruit
Website: https://vdryfruit.shop/
Email: support@vdryfruit.shop
Phone: 7428730894
Business Address:
Shop No. 124, Excelsior Chambers, MG Road, Near Airtel Store, Altinho, Panjim, Goa – 403001, India.
Customer Support Hours:
Monday to Sunday, 9:00 AM to 9:00 PM.
When contacting us, please include your order number and relevant details to help us identify your purchase and review your request.
9. Policy Updates
Vdryfruit may update this Refund & Return Policy when necessary to reflect changes in business operations or applicable legal requirements.
Any revised version will be published on this page along with its updated date.